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Jobs at Danal Inc.

Technical Account Manager

Location: San Jose, CA

Department: Account Management

Type: Full Time

Min. Experience: Mid Level

Danal, Inc. is the leading global identity and authentication solution employed by major world banks, global financial institutions and the largest national retailers. Danal leverages its unique real-time subscriber and account data connections to mobile operator networks (Verizon, AT&T, Sprint, T-Mobile, Orange, Vodafone etc.) to easily, and definitively, identify consumers and the phones and tablets they use every day. Danal makes it easy to securely log into bank accounts, financial services and make purchases (think TSA PRE at the airport) without the burden of high friction, and potentially insulting, fraud screening and verification filters.

As a Technical Account Manager (Customer facing known as Identity Solutions Manager), you will work closely with Danal's customers to help them sort out good consumers from fraudsters helping the good consumers enjoy secure and personalized experiences. Your technical expertise will be blended with your business acumen to help deliver and deploy identity solutions working collaboratively with our Sales, Customer Success and Engineering teams. You are a cross functional solutions manager acting as the single point of contact for Danal's client accounts. 

This is the perfect launch pad to enhance your career while wearing multiple hats in a fast-paced and cutting edge startup environment. Career path from this position could lead to into any one of many disciplines with particular direction towards: Product Management, Professional Services or Business Development.

 

Responsibilities

  • Own overall relationship with partners focusing on increasing adoption, ensuring retention, and satisfaction
  • Establish a trusted/strategic advisor relationship with each partner and drive continued value of Danal products and services
  • Work with partners to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
  • Work to identify and/or develop new opportunities

 

Required Skills/Experience:

  • Bachelor’s degree in computer science or related technical field
  • Previous experience in Technical Account Management or Customer Success a plus
  • 3-5 years prior experience in launching solutions, customer success or equivalent history of increasing customer satisfaction, adoption, and retention
  • Impeccable written and verbal communication skills
  • Detail oriented and analytical
  • Strong team player but still a self-starter
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly

 

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